1. General
This web site is offered for the UK residents only. The use of the web site and any purchase by you on this web site of any products are governed by English Law and indicate your acceptance of these terms and conditions. Fashion Jewellery Online (FJO) reserve the right to amend and make change the contents to this web site and the terms and conditions at any time, and to add or withdraw items from our range without notice. To the fullest extent permitted by law, FJO disclaim all warranties of any kind with respect to the content of web site. These terms and conditions do not affect consumer statutory rights.

FJO reserves the right to refuse services to any customer or to require verification of information prior to the acceptance of any order without any prior notification. In the event of the product price being incorrectly displayed on the web site, the normal price will be applicable instead. FJO have the right to refuse or to supply any incorrectly priced product, whether or not the order has been confirmed and credit or debit card charged. If payment has been made, we will credit back the amount of the incorrect price.

All sizes and measurements given on FJO are approximate and provided for your guidance only. We have made every effort to describe with product sizes, lengths and weights given as close to and display all our products as accurately as possible. However, colours and images are depended on your own monitor and browser. We cannot guarantee that products appear exactly the same on your monitor. Description of products are those commonly used in the trade, unless otherwise stated, please refer to the pictures of products on this web site.

All the display materials appeared in this web site, such as busts and stands, are not included in the selling items. The colour and designs of the gift boxes may vary, subject to the availability and depending on shape and size of the jewellery.

The acceptance of contract is formed by the state of confirmation, by authorisation of transaction and payment confirmed by receipt. If your order is accepted, we shall inform you by e-mail or telephone. All orders are subject to availability and confirmation of the order price by FJO. Despatch time may vary. We do not take responsibility for any delay in delivery due to postal delays.

This web site is operated and owned by FJO. Permission is granted to electronically copy and to print in hard copy this web site for the sole purpose of placing an order with FJO. All site design, text, graphics, FJO logo, images, materials, trademarks, the selection and arrangement thereof, on this web site are subject to copyright of their respective owners and all rights reserved. No copy, modification, reproduction, distribution, republication and transmit in any form or by other means without prior FJO written permission.

"No addition to or variation of these conditions will bind the company, unless it is specifically agreed in writing and signed by a director or secretary of the company. No agent or person employed by or under contract with the company has the authority to alter or vary in any way these conditions."

Certain links on this web site lead to resources located on servers that are not maintained by FJO or under its control. FJO do not take responsibility for the contents of any such referenced web sites or for the availability of access to such web site.


2. Delivery
Our jewellery is supplied direct from stock, delivery by first class Royal Mail recorded delivery and requires a signature at destination.

All of our jewellery is individually presented in gift boxes and securely packaged.

UK Postage and Packaging Costs
Any number of items per order - £2.99

We make every effort to deliver the orders as soon as possible. We endeavour to despatch all the orders within 3-5 working days once full payment has been received and cleared. If the item is not in stock, we shall e-mail you with the option to cancel your order if you would rather not to wait.

Once we despatch your order, we will inform you with the identifier recorded delivery number that can be checked at www.royalmail.co.uk in order to track your order through the Royal Mail postal system, so you can be certain it is in transit.


3. Payment Method
By Credit/Debit card
We accept Visa, Mastercard, Delta, Switch and Solo card. We do not charge for any item until it is ready to despatch.

Please be sure to provide your exact billing address and telephone number that your credit card has on file for you – this will ensure no delays in processing your order.

By Cheque
If you are paying by cheque, please ensure that you write your order reference number (it comes with your order confirmation email), cheque guarantee card number and expiry date on the back of the cheque.

Please make cheque payable to "Fashion Jewellery Online".

We do not accept company cheque, COD or other payment methods not listed above.


4. Return Policy
If the product arrives damaged, damaged in transit, or if you are not completely satisfied with your purchase from fashion Jewellery Online (FJO), you can return the goods within 7 days of receipt of goods for either an exchange or refund.

We only refund money paid for the products that are returned to us in its original and unused condition accompanied with the original box. The original hoop and tag must be unbroken and still attached with the jewellery.

We are unable to accept any returns on pierced earrings for hygiene reasons other than defective or damaged items.

Please note all refunds will be for the full price paid for the product, but not for the costs of postage. A refund will be made to your credit card account or a cheque refund if payment was received by cheque.

Please follow the return procedure as below:

1. All returns must have a valid Return Merchandise Authorization Number (RMA#). All return items must be received within 10 days of the RMA issued date.
2. E-mail us at support@fashionjewelleryonline.com to obtain a RMA#. Please state the reason of return, order reference number, product code and contact name, telephone number and address.
3. Returns will take approximately 10 business days for your return to be processed after FJO received your items.
4. Items must be in original packaging, in all original boxes, packing materials and the original attached hoop and tags.
5. We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you a "proof of delivery". FJO will not be liable for items lost or damaged in transit.
6. All shipping back to FJO is paid for by the customer. Please ensure that your RMA# clearly marked on the outside of the package not on the items original box.

1. Take and fulfil customer orders
2. Administer and enhance the site and service
3. Only disclose information to third parties for goods delivery purposes.